Menu overview 

• Main menu opens/closes by pressing menu bar on the left side.

 • Activity menu opens/closes by pressing menu bar on the right side. 

• The colour of the activity indicator show whether your status is available or unavailable. 

Green means you are available and red you are unavailable.

• Your contacts will be visible here 

• Open a contact for details 

• You can make a call, send SMS, send e-mail, or start a Chat session (if contact has Setera OneCloud mobile client or PC Softphone) 

• Activities can be managed via the Activity menu (menu bar on right side) 

• You may choose desired activity by pressing the current activity status or use your own activity shortcuts. 

• Custom activities can be created by pressing the menu icon on right (three dots) 

Custom activities can be defined to end on certain time when status is returned automatically to default activity Available. 

Press “Done” to save custom activity. 

• Activity shortcuts can be created by pressing the + icon. 

• Give activity a name. Choose activity, duration, and icon. 

Press “Done” to save a shortcut. 

• Shortcuts help you to set quickly a correct activity status for the most often needed situations. 

Caller ID 

• Caller ID can be changed here. 

• This determines which number is shown as a caller number for outgoing calls. 

• Caller ID can be example your company switchboard number, ACD group number (Customer Service, Sales, etc..) 

Me 

• Own user profile can be managed here. 

• You can change your role and activity or write a note text. 

• Your profile photo can be changed here. 

Chats / MiTeam 

• New chat can be opened with your colleague by opening contact details and then pressing ”Start chat”. 

• Ongoing chats can be seen at the Chats in the main menu in MiTeam.

You can dial a number at the ”Dialler” in the main menu. 

A call can be established in three different ways, Direct GSM call, Callback call or Mobile Voip call. 

Callback can be defined in the “Settings” 

1) Direct call (GSM call, without Mobile Voip) 

• Check that Mobile Voip is disabled in the Settings 

• Choose a contact you want to call to, or dial a number and press green phone handset icon 

• Call will be established to a recipient by using your mobile phone’s own calling application and GSM number is show as a caller. 

Calling 

2) Callback call 

• Callback feature can be activated in the “Settings”. (see next page) 

• Choose a contact you want to call to, or dial a number and press green phone handset icon on the bottom. 

• Application will now send a callback command to OneCloud system. 

System will now call you back, and by answering this call you will be connected to the recipient. 

• A call is now placed from your office number. 

• This method is normally used when Mobile Voip cannot be used for some reason.  

Call settings 

• Calling method can be set in the “Call setup” section in the “Settings”. 

➢ Callback: OneCloud system will call you back, and when you answer this call you will be connected to a recipient. 

Recipient will see your fixed line company number as a caller. 

➢ Direct call: Calling directly to a recipient. 

Recipient will see your mobile number as a caller. 

Mobile VoIP Setera OneCloud for Mobile supports VoIP calls

This is a valuable feature if you are in an area with poor mobile phone coverage but good internet connections. 

Or if, for instance, you are using the Setera OneCloud for Mobile in an office environment. 

VoIP calls are made available based on user agreements, network availability and operator restrictions. 

When VoIP calls are available, the user need to enable Mobile Voip from Settings and optionally choose the type of network it is allowed to use when placing VoIP calls. 

Network restrictions or a firewall may interfere with the service. 

Mobile VoIP • Mobile VoIP feature is activated from the Settings -> VoIP mode. 

• Choose the network you want to use for VoIP calls. 

• Press “VoIP” switch to right position 

Mobile VoIP calling

Mobile VoIP calling 

• Open the Dialler, dial a number and press the green button on 

• VoiP call will be established by using the OneCloud application 

• Recipient will see your fixed line number as a caller party 

• VoIP call can also be made directly from the OneCloud contacts.

Call transfer – Cellular call 

1) During active call, drag down to open the notifications.

2) Press ”To transfer call use Setera OneCloud”.  

Call transfer - Cellular call 

3) You can either choose a transferring target from “Contacts”… ➢ Press the “Transfer” button or the arrow icon to start transferring ➢ Choose transfer type; Attended or Blind transfer 

 Call transfer – Cellular call 

3) …or you can transfer call to a dialed number: ➢ Type a number you want to transfer a call to and press the call transfer icon ➢ Choose transfer type; Attended or Blind transfer 

Call transfer – Mobile VoIP 

1. During a mobile VoIP call, press “+ New call” 

2. Call the target contact or type target number in the ”Dialler” 

3. Press the transfer icon 

4. Call will be disconnect when transfer is completed 

• Desired call transfer type can be set at the settings Call transfer settings 

 

Call Log 

• Call history can be viewed in the ”Call Log” section. 

Voice messages can also be listened here if any exists. 

Particular call events can be deleted by holding finger pressed on the top of chosen event and then pressing the trash bin icon on the top right corner. 

ACD Groups 

• In case if your organization has an ACD (Advanced Call Distribution) call group(s) in use and user is assigned to one or more ACD groups, user can then choose to log in or log out to groups in the “ACD Groups” section. 

• ACD Group logs can be viewed by pressing the icon on top right corner.

ACD Groups 

• In ACD Group call log, you can see unanswered calls and call details, eg. In to which group call was called, caller name or number, duration, queue time and agent who answered in the call. 

• You can assign unanswered callsto agent or add notes about the call. 

 Future Presence 

• Future presence states can be viewed in the ”Future Presence” section. 

• User can program future presence events by pressing the “+” icon on the top right corner. 

• Give event a name and set the parameters as you desire. 

• Save the event by pressing “Done” on the bottom right corner. 

• User can modify or delete the future presence states by holding finger on top of chosen event until a pop-up menu screen is opened where user may choose a wanted action. 

Activity Forwarding 

Activity diversion is a feature to enable call diversions based on your activity. 

You set which activities should have a call diversion and the number the calls should be diverted to. 

You can, for example, have an activity diversion for the activity “Vacation” with the switchboard number that will automatically divert all incoming calls when you have the activity Vacation to switchboard. 

You will be notified with an icon along with diverted number in the Activity view. 

Upon selecting your activity to one with mapped diversion number, will divert your incoming calls to that number. 

Existing diversion numbers to activities are presented in a list. 

You can add a new diversion number and can also edit or delete an existing one. 

To add a new diversion number: 

1. Press + icon 

2. Select activity 

3. Enter the number where you want your incoming calls to be diverted 

4. Select “Done” 

To edit or delete a diversion number: 

1. Long press on the desired item 

2. Select “Edit” or “Delete” 

Notifications 

• User can optimize OneCloud notifications in desired way by turning particular notifications ON or OFF in the “Settings” section. 

Sync Contacts

• Sync Contacts settings lets user to define whether the OneCloud contacts are synchronised to mobile phone’s address book.