The latest version of Setera OneCloud Softphone has a very clear and easy to use interface. 

Let us have a quick look at its interface which appears when you first login to the Softphone.

We have divided the interface of Setera Softphone into different sections with their own functions to make it easy to use. 

Every sections/bars include different options with their own unique function.

1. Menu Bar

Functions of each options are described below:

  1. File: You can exit from the softphone by clicking on it and then on exit.
  2. Tools:  There are other options which allow you to edit your personal details add a contact, Schedule a meet, Check Inbox, Change your future Presence, Call Routing option and Other softphone settings.
  3. View: It allows you to change the interface view of your softphone. It also has some information about keyboard bindings/shortcut.
  4. Call: It has various options related to call. You can get information about the keyboard bindings related to call, bypass diversion rule and changing your role for the very next call.
  5. Services: Here you can change your working hours for the day so that your presence for any call can be adjusted accordingly. It also has an option to send sms/email to the listed contact. You can also change your role for any upcoming calls.
  6. Help: It has options like information about the softphone application, more user guides, Privacy Policy and Diagnostics.

2. Profile and Presence

It includes User's Profile, Presence, Note and Notifications. You can change your availability from here by clicking on the current presence status.


3. Input/Search Field

This is a search field where you can type number/name to call/send SMS/ chat/ check details


4. Icon Bar


5.Task Bar

It includes options like Call Control, Microphone status, Audio Mode and Audio Volume

  1. Call control: Allows you to choose from which phone you wish to make a call. (softphone, mobile, desktop phone)
  2. Mute Microphone: Mute and unmute your microphone by clicking this button.
  3. Audio Mode/:Shows your audio mode and you can change it by clicking on it. means the audio is in Speaker mode and you can change to Headset mode  by clicking on it and vice versa.
  4. Audio Volume: Allows you to adjust your audio volume.