How to make a call and send an SMS?
It is possible to make a call/send an SMS to the Setera contacts, as well as to the external users.
1. How to make a call to External Users?
- Click on Search Space (written as: Search contacts or type numbers)
- Type the number you want to call/ send SMS
- Click on call button
to make a call - Click on SMS button
to send SMS
2) How to make a call to Internal User/Contacts?
There is a list of icons in the left side of the softphone. The first icon 
shows the list of contacts. This will also appear as a homepage of your softphone in Standard and Attendant view.
- Click on the contact icon
and find the contact that you want to call/send SMS/chat from the list - Click on call button
on the right side to make a call - Click on SMS button
to send SMS - Click on Chat button
to start instant messaging.
(Note: Chat is possible only with the contacts on your contact list)
