FAQ for Features

Q: Can I use my analog devices (FAX, Doorbell, External ringer etc) with Setera OneCloud?
Yes you can, with ATA-Adapter, you can connect your analog devices in the internet and in our OneCloud platform.  Contact Sales for details.
Thu, 1 Apr, 2021 at 8:35 AM
Q: Can I connect / integrate my Legacy PBX in to Setera OneCloud?
Yes you can, with OneCloud Enterprise SIP-Trunk you can connect your PBX in the cloud and use your old phones within our OneCloud platform, and also use our...
Thu, 1 Apr, 2021 at 8:37 AM
Q: Can I integrate our CRM system in to OneCloud?
Yes it's possible, with Setera CRM Connector application for Windows, that will enable plug-and-play integration with over 60 known CRM System. OneC...
Thu, 1 Apr, 2021 at 8:40 AM
Q: Do you have reporting solution and call statistics?
Yes, we have comprehensive call reporting and analytics solution with own web portal.  You can also monitor ACD-groups with own wallboard portal.  Plea...
Thu, 1 Apr, 2021 at 8:43 AM
Q: Does your system need any hardware installations on our premises?
No it does not, all devices use internet to connect our cloud platform. If you require Desk Phones and DECT Cordless handsets, these can be supplied and...
Thu, 1 Apr, 2021 at 8:44 AM
Q: Can I receive my FAX:es in to e-mail?
Yes, we have a fax-to-email service, where you can receive your faxes in to e-mail as a PDF attachment or you can see it from the user portal.
Thu, 1 Apr, 2021 at 8:44 AM
Q: Can I easily manage our users and services by myself?
Yes, you can have an organization admin user who is able to change settings and user details like name, number, groups etc. from web portal.  There is n...
Thu, 1 Apr, 2021 at 8:45 AM
Q: Can our employees use OneCloud from home or on the road or from abroad?
Yes, you can use our services from anywhere where is an internet connection.  Also you can receive and make calls from your office number wherever you a...
Thu, 1 Apr, 2021 at 8:46 AM
Q: Do you have Conference services in the OneCloud?
Yes we have, you can setup audio conference rooms with multiple inbound numbers, both local and from different countries. Callers may enter conference room ...
Thu, 1 Apr, 2021 at 8:47 AM
Q: Do you have Chats/Screensharing/Video meetings features in the OneCloud?
Yes, you can use MiTeam Collaboration features for internal or external meetings with audio, video, chats, screen or file share etc. functions.  You nee...
Thu, 1 Apr, 2021 at 8:48 AM