OneCloud Portal

User guides for OneCloud Admin and User portal

Creating an extension dialing IVR in OneCloud
Go to Function Numbers -> IVR numbers -> New IVR number C
Tue, 5 Apr, 2022 at 11:19 AM
How to configure Nightmode or Special Hours in OneCloud Portal
Please note: You will need to have a organization admin rights to be able to configure Voice Prompts You will need to have a organization admin or schedule...
Tue, 5 Apr, 2022 at 2:56 PM
How to edit users in OneCloud portal
TABLE OF CONTENTS 1. To search for users 2. To create a new user 3. To delete an existing user 4. To send a welcome message 5. To download all users i...
Tue, 5 Apr, 2022 at 8:57 AM
ACD Groups
TABLE OF CONTENTS 1. Number settings 2. General settings 3. Agent Settings 4. Distribution of Calls 5. Distribution settings 6. Overflow when Call A...
Tue, 5 Apr, 2022 at 11:49 AM
IVR Numbers
TABLE OF CONTENTS 1. To add an IVR function number 2. Details of the IVR number settings 3. To view the change history of a number 4. To delete a co...
Wed, 6 Apr, 2022 at 9:13 AM