by SeteraDesk

FAQ 3

• I can't login to my Sofphone
• I need to install my Mobile Client again
• Compatibility Information

FAQ for Features 18

• Q: Can I use my analog devices (FAX, Doorbell, External ringer etc) with Setera OneCloud?
• Q: Can I connect / integrate my Legacy PBX in to Setera OneCloud?
• Q: Can I integrate our CRM system in to OneCloud?
• Q: Do you have reporting solution and call statistics?
• Q: Does your system need any hardware installations on our premises?

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OneCloud Portal 5

• Creating an extension dialing IVR in OneCloud
• How to configure Nightmode or Special Hours in OneCloud Portal
• How to edit users in OneCloud portal
• ACD Groups
• IVR Numbers

Setera OneCloud Mobile App 18

• How to install Setera Mobile Client for Android
• How to Install Setera Mobile Client for an iPhone
• Tutorial video for iPhone mobile app with ACD Features
• Tutorial video for iPhone mobile app for Basic user
• Quick Guide for the Setera OneCloud Mobile App. with ACD

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Setera OneCloud Softphone 19

• How to install Setera Softphone Desktop App for Windows
• How to install Setera Softphone Desktop App for MAC
• Quick Overview of the Setera OneCloud Softphone Interface
• What Headsets are supported with OneCloud Softphone?
• How to switch user account on your Setera OneCloud SoftPhone

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Mitel Desk Phone User Guides 29

• What Headsets are supported with Mitel Deskphones?
• Video - Mitel 6863i Basic User Guide
• Mitel 6863i IP Desk Phone Quick Reference Guide
• Video - Mitel® 6865 End-User Training and Features Tutorial
• Video - Mitel 6940 User Guide

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Mitel DECT Cordless User Guides 11

• How do I create a Conference Call on my Mitel 612D DECT phone?
• How to activate the signal strength meter on a 61x DECT handset
• How to login as user to DECT phone
• How to use Mitel DECT phone
• Mitel 612, 622, 632 SIP DECT Cordless Quick User Guide For Setera OneCloud

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Setera Reporting Portal 2

• Advanced Reporting
• Basic Reporting

Trouble Ticket 1

• How to write a good Trouble Ticket

Call Recording Portal 2

• How to use Call Recording portal: Admin view
• How to use Call Recording portal: User view

Mitel Bluetooth Speakerphone 1

• Mitel S720/Jabra Link 370 Bluetooth Speakerphone