Support

OneCloud Portal 7

• Creating an extension dialing IVR in OneCloud
• How to configure Nightmode or Special Hours in OneCloud Portal
• How to edit users in OneCloud portal
• ACD Groups
• IVR Numbers

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OneCloud SMP 2

• Self Management Portal - Introduction
• How to setup CRM Connect integration

Setera OneCloud Mobile App 3

• How to install Setera Mobile Client for Android
• How to Install Setera Mobile Client for an iPhone
• Setera OneCloud - Mobile App Tutorial

Setera OneCloud Softphone 4

• Softphone FAQ
• How to install Setera Softphone Desktop App for Windows
• How to install Setera Softphone Desktop App for MAC
• What Headsets are supported with OneCloud Softphone?

Setera OneConnect 1

• Setera OneConnect FAQ

Setera Reporting Portal 2

• Advanced Reporting
• Basic Reporting

Teams Integrations 4

• How to activate OneCloud - Teams Presence sync
• How to install Teams Connect app in Teams admin portal?
• How to enable Setera Teams Connect in your Teams?
• How to configure Teams Direct Routing trunk with Setera

Call Recording Portal 2

• How to use Call Recording portal: Admin view
• How to use Call Recording portal: User view

Firewalls 1

• Setera OneCloud Firewall Settings

Setera OneCloud End user API 5

• CRM Webhook Connector
• Example for Cloud CTI API
• Example of SMS API
• External API authorization
• Setera API Reference

Setera CRM Connect 1

• Setera CRM Connect

Mitel Desk Phone User Guides 30

• What Headsets are supported with Mitel Deskphones?
• Video - Mitel 6863i Basic User Guide
• Mitel 6863i IP Desk Phone Quick Reference Guide
• Video - Mitel® 6865 End-User Training and Features Tutorial
• Video - Mitel 6940 User Guide

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Mitel DECT Cordless User Guides 11

• How do I create a Conference Call on my Mitel 612D DECT phone?
• How to activate the signal strength meter on a 61x DECT handset
• How to login as a user to DECT phone
• How to use Mitel DECT phone
• Mitel 612, 622, 632 SIP DECT Cordless Quick User Guide For Setera OneCloud

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Trouble Ticket 1

• How to write a good Trouble Ticket

Mitel Bluetooth Speakerphone 1

• Mitel S720/Jabra Link 370 Bluetooth Speakerphone

SNOM DECT Phones 7

• SNOM M70, M80, M90, M30 Handset User Guide
• SNOM M400 Base Station - Admin Guide
• SNOM M900 Admin Guide
• SNOM M30 Overview
• SNOM M70 Overview

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